Customer Service & Escalation

At Nexus Sanghi Private Limited (the “Company”), we value open communication and are committed to providing prompt support to address your needs and concerns. This policy outlines the various ways you can get in touch with our customer service team, ensuring you receive assistance efficiently and effectively. Please refer to the details below for information on how to contact us. By reaching out to our customer service team, you acknowledge and agree to adhere to the terms outlined in this Policy.

Contact Methods

·       Phone Support: Purchasers may contact the customer service via telephone at

+91 8519007970.

·       Email Correspondence: The Company provides customer service through email at       support@nexussanghi.com .

·       Contact Form: Customers may submit queries through the contact form available at       Contact Us.

Operating Hours

Customer service is operational between 10.30 am and 5.00 pm, except on weekends and public holidays in Madhya Pradesh. Any inquiries received outside these hours will be addressed on the next business day.

Response Time

The Company endeavours to respond to all customer service inquiries as follows:

●        Phone calls: Immediate during operating hours.

●        Emails: Within 24 to 48 business hours.

●        Contact Form: Within 24 to 48 business hours.

Escalation Process

In the event a resolution is not satisfactory, customers may request escalation by specifying their concern and contacting:

●      Email:       grievance@nexussanghi.com

●      Phone: +91 9109437970

Escalations will be addressed within 24 to 48 business hours.

Feedback and Complaints

Feedback and complaints regarding products or services can be submitted through the following channels:

●      Email:       support@nexussanghi.com

●        Contact Form: [insert link to feedback form]

The Company will acknowledge complaints within 24 to 48 business hours and strive to resolve them within 14 to 30 business days.

Privacy Assurance

The Company is committed to safeguarding all personal information provided during customer service interactions in compliance with the applicable privacy laws. For more details, refer to the Company's Privacy Policy at Privacy Policy.

Service Limitations

The Company reserves the right to limit the scope of customer service assistance, including but not limited to:

●        Issues outside the scope of the Company's products or services.

●        Requests for information or assistance not covered under this Policy.

Amendments to this Policy

The Company reserves the right to update this policy at its discretion. Any changes will be communicated by publication of the amended text of this policy on the Company’s website, and such amended terms will thereby replace this version of the policy and will be applicable with immediate effect.

Governing Law

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh.

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