GRIEVANCE REDRESSAL POLICY

At Nexus Sanghi Private Limited (the “Company”), we are committed to addressing customer concerns and resolving grievances in a fair, transparent, and efficient manner. This Grievance Redressal Policy outlines the framework and procedures through which a purchaser (including a consumer and a Direct Seller) can escalate issues, register complaints, and seek redressal for any dissatisfaction arising from our Products or interactions. By adhering to this policy, we aim to uphold the highest standards of accountability and customer satisfaction.

Grievance Reporting

Grievances must be reported to the Company as per the following process:

●        Any grievances, complaints, or disputes should be reported in writing to the Company through the online form available at      Grievance Cell, or through the Company’s customer support channels.

●        Grievance reports must include (a) a clear description of the grievance or complaint, (b) relevant supporting documents or evidence, and (c) Name and contact information of the complainant for follow-up.

Grievance Handling Procedure

Upon receipt of a grievance, the Company will:

●        Acknowledge the complaint within forty-eight (48) hours.

●        Investigate the grievance thoroughly and may request additional information or clarification from the complainant if necessary.

●        Provide a resolution within fourteen (14) business days of receiving the grievance, unless additional time is required due to the complexity of the issue.

●      If the complainant is not satisfied with the resolution provided, the grievance may be escalated to a higher authority within the Company by an email to grievance@nexussanghi.com .

●        All grievances and their resolutions will be documented and maintained by the Company for a reasonable period, in compliance with legal and regulatory requirements.

●        The Company will handle all grievances with the utmost confidentiality and not share any information without the complainant’s consent, except as required by law or as required to resolve the complaint.

●        Feedback on the grievance resolution process may be provided by complainants to help the Company improve its mechanisms and services.

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